This Privacy Policy explains how StudAI Engage ("we", "us") collects, uses and protects information when you use our customer engagement platform and website.
Information we collect
- Account data — name, email, company and billing details you provide.
- Usage data — how you interact with the platform, device and log information.
- Customer content — conversations, contacts and knowledge you connect to power your assistants.
How we use information
We use information to provide and improve the service, process payments, deliver support, maintain security and comply with legal obligations. We do not sell your personal data.
Sharing
We share data only with trusted processors who help us run the service (such as hosting and AI infrastructure providers), bound by confidentiality and data-protection terms, or where required by law.
Data security
Data is encrypted in transit and at rest. We apply access controls, monitoring and regular reviews aligned with recognised standards including SOC 2 and ISO 27001.
Data retention
We retain personal data for as long as your account is active or as needed to provide the service, then delete or anonymise it unless a longer period is legally required.
Your rights
Depending on your location, you may have rights to access, correct, export or delete your personal data, and to object to or restrict certain processing. Contact us to exercise these rights.
International transfers
Where data is transferred across borders, we use appropriate safeguards such as standard contractual clauses.
Cookies
We use essential and analytics cookies to operate and improve the site. You can control cookies through your browser settings.
Children
The service is not directed to children under 16 and we do not knowingly collect their data.
Changes
We may update this policy from time to time. Material changes will be posted on this page with a new effective date.
Contact
Questions about privacy? Email legal@studai.one.