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The Customer Operating Layer

Every customer conversation. One intelligent platform.

Every channel. Every message. Every voice. Understood as one continuous conversation.

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One Conversation

Customers don’t care which channel they use. They care about being understood.

Not five conversations. One.

M Maya R. One customer · one thread Understood
WhatsApp

Is the blue jacket still in stock?

Instagram

Do you ship to Berlin?

Email

Can I change it to size M?

Voice

And confirm my delivery date?

Engage

All set, Maya — size M, shipping to Berlin, free 30‑day returns. Arrives Friday.

The Platform

Meet Engage.

Every conversation, every channel, every customer — in one place.

Intelligence

It learns your business. Then it answers like you.

Connect your content. Engage turns it into on‑brand answers grounded in what you gave it.

  • Answers from your own knowledge
  • Answers in your brand voice
  • Can show the source it used
  • Replies in your customer’s language
Omnichannel

Every channel. One history.

WhatsApp, Instagram, Telegram, email, web and voice — unified into a single, continuous customer history.

One inboxOne profileOne history
The Human Inbox

One inbox. Every conversation. Zero lost leads.

When the AI hands over, your team takes over — in one shared, real-time inbox that scores leads, automates follow-ups and keeps every channel in a single history.

  • AI Copilot on every replySummaries, rewrites & intent in one click
  • Never lose a hot leadAuto lead-scoring + timed follow-ups
  • Your whole team, in syncRoles, @mentions & live collision alerts
  • 0% faster first response 0x more leads followed up 0/7 automated coverage 0% conversation audit trail

Unified Omnichannel Inbox

WhatsApp, Instagram & Telegram land in one continuous thread — with the full customer history attached.

WhatsApp Instagram Telegram

AI Copilot

One-click conversation summaries, reply rewrites (improve, expand, fix grammar) and automatic intent detection — powered by your Azure OpenAI model.

Summarize Rewrite Detect intent

Lead Scoring & Grades

Every conversation is scored in real time from engagement, intent and keywords, then graded Hot, Warm or Cold so agents chase the right people first.

Hot Warm Cold

Lifecycle Stages

Track each customer from New lead → AI handling → Human active → Won or Lost, with a clean pipeline the whole team can read at a glance.

New lead Human active Won / Lost

Follow-Up Automation

WhatsApp 24-hour-compliant auto follow-ups, manual scheduling, smart reopen when a customer replies, and hands-off auto-close for dormant chats.

24h-safe Smart reopen Auto-close

Smart Queues & SLA

Instant queues — Needs reply, Follow-up due, Waiting, New leads, Low priority — with priority flags and SLA-breach alerts so nothing slips.

Needs reply Follow-up due SLA alerts

Team Collaboration

Assign chats to agents, tag teammates with @mentions, see who is viewing a thread live (collision detection) and run bulk actions across many chats.

Roles @mentions Bulk actions

Canned Responses

Personal & shared team presets with dynamic variables and slash-shortcodes — send perfect, on-brand replies in a keystroke.

Variables Shortcodes Team presets

Customer 360 & Analytics

An extended customer profile, a cross-channel activity timeline, a full audit log of every action and a live analytics dashboard for the whole desk.

Profile Timeline Audit log

Turn conversations into customers — without dropping a single message.

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Voice

Now it can talk. Real conversations, out loud.

Engage answers the phone, understands intent and replies in a natural voice — in real time.

24/7always on Their languagereplies follow the caller Every calltranscribed
AI Agents

It doesn’t just reply. It gets things done.

Give Engage a goal. It reasons, uses your tools and completes the task — start to finish.

Calls your APIs Books & schedules Updates your CRM
Engage CRM

It doesn’t just watch your pipeline. It works it.

Every conversation becomes a contact, a deal, a task — automatically. Ask the CRM Assistant anything about your business and it can act on the answer.

Reads your real pipeline Proposes the next move Nothing changes without your OK
How it works

From message to done.

One request flows through understanding, your tools and a human when needed — automatically.

Outcomes

See it in your own numbers.

What’s resolved, how fast you reply and what converts — measured for your business in your analytics dashboard.

Resolved Conversations closed without a human
Response time How fast every customer hears back
Conversions Leads that turned into customers
Sentiment How customers feel, conversation by conversation
Growth
Security

Built for trust.

Protected Encrypted in transit. Channel credentials encrypted at rest.
Controlled Role-based team permissions and two-factor sign-in.
Accountable An audit log of who changed what, and when.
Private Export or delete a customer’s data on request.
Encrypted credentials Two-factor sign-in Role-based access Audit log Data export & deletion Approval before risky AI actions
Integrations

Fits the stack you already run.

Connect your calendar and your online store, and plug Engage into your own systems with webhooks and a REST API. It doesn’t just answer — it acts.

Pricing

Flexible Pricing.

Pick a plan, go live today. Every tier costs a fraction of a single human support agent — and never sleeps.

Starter

Perfect for solo founders — website + WhatsApp AI chatbot with lead follow-ups.

₹999 /mo

incl. 18% GST

  • 25K AI words monthly
  • 3 chatbots
  • 25 website crawl pages
  • Website and WhatsApp channels
  • 7-day free trial: ₹0 today, first charge after the trial
  • No setup fees · cancel anytime
Start with Starter
Most popular

Growth

The complete AI customer growth desk — all channels, team inbox, voice, AI copilot.

₹3,499 /mo

incl. 18% GST

  • 100K AI words monthly
  • 10 chatbots
  • 200 website crawl pages
  • 30 voice minutes monthly
  • 3 team seats
  • Full CRM
  • 7-day free trial: ₹0 today, first charge after the trial
  • No setup fees · cancel anytime
Start with Growth

Scale

For agencies and multi-brand teams — 10 bots, 10 seats, high volume, full automation.

₹8,999 /mo

incl. 18% GST

  • 400K AI words monthly
  • 25 chatbots
  • 1K website crawl pages
  • 120 voice minutes monthly
  • 10 team seats
  • CRM automation
  • Gemini Live AI phone calls on your Twilio, Exotel or SIP number · minute credits
  • 14-day free trial: ₹0 today, first charge after the trial
  • No setup fees · cancel anytime
Start with Scale

Prices in INR · Secure payments via Razorpay · Upgrade or downgrade any time. Refund policy

Questions

Everything you’re wondering, answered.

The honest answers SMB owners ask us before they switch.

No. Engage is fully no-code. Connect your channels, paste in your knowledge, and your AI is answering in minutes. If you can use WhatsApp, you can run Engage.

Yes. Add your existing FAQs, help docs and website pages, and Engage answers from them. No long migration project.

Your data stays yours. Traffic is encrypted in transit, channel credentials are encrypted at rest, and your data is never sold. You can export or delete a customer’s data at any time.

WhatsApp, Instagram, Telegram, your website widget and voice calls — all answered from one knowledge base into one shared inbox, so every customer gets the same memory and tone.

Most teams are live the same day. Sign up, connect a channel, add your knowledge, and turn it on. No setup fees, no sales call required.

Yes. Cancel from your dashboard whenever you like — monthly plans have no lock-in. Refunds follow our refund policy.

Still have a question? Talk to us

The Customer Operating Layer

One platform. Every customer.

Bring every conversation into one intelligent place. Start in minutes.

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No credit card required.